Privacy Policy
Last updated: 22.12.2025
1. Controller
The controller for the processing of personal data is:
Tilater Entertainment
A brand of Rolling LIVE Entertainment GmbH
c/o Lauz Consulting GmbH Europa-Strasse 9 8152 Glattbrugg Switzerland
info@tilater.com + 41 78 647 72 69
2. Scope of this privacy policy
This privacy policy applies to the processing of personal data in connection with:
Websites and web shops
Ticket purchases and event registrations
Digital platforms and applications
Mobile applications (including those in development)
Subscriptions, memberships and fan benefit programmes
Event operations, access control and guest lists
B2C and B2B contacts, including promoters, artists, venues and partners
This policy applies to users in Switzerland, the EU/EEA and other countries where Tilater Entertainment operates.
3. What personal data we process
Depending on the nature of your contact with us, we process the following categories of personal data.
3.1 Data provided directly
Name, email address, phone number
Postal address and country of residence
Account, subscription and preference details
B2B contact details (company, role, business contact details)
Voluntary information (e.g. accessibility needs, dietary preferences)
3.2 Automatically collected data
IP address
Browser type and version
Operating system and device information
Date and time of access
Usage and navigation data on our platforms
3.3 Data from third parties
Information from organisers, venues or partners, where required for event execution, ticketing or invoicing
Payment data is processed exclusively by payment service providers and is never stored by Tilater Entertainment.
4. Purposes of data processing
We process personal data for the following purposes:
Sale, management and verification of tickets
Organisation, promotion and execution of events
Management of subscriptions, memberships and fan benefits
Customer support and communication
Issuance of confirmations, invoices and event-related information
Marketing and advertising communication, where consent has been given
Platform security, analytics and improvement of our services
Compliance with legal and regulatory obligations
5. Ticketing, payments and third-party providers
Ticket sales and ticketing are technically processed via white-label software solutions from ticketing providers. Tilater Entertainment determines the purposes of data processing in connection with its events and services.
Other service providers involved may include:
Payment service providers
Email and communication tools
Hosting and IT infrastructure providers
Providers of analytics, security and marketing technology
Where necessary, data processing agreements ensure compliance with applicable data protection law.
6. Legal bases for processing
Personal data is processed on the basis of one or more of the following legal bases:
Performance of a contract (e.g. ticket purchase or subscription)
Consent (e.g. marketing communication)
legitimate interests (e.g. event security, service optimisation)
legal obligations
7. Marketing communications
If you sign up for marketing or advertising communications, we process your contact details exclusively for that purpose. You can withdraw your consent at any time via the unsubscribe link provided or by contacting us directly.
8. Retention period
Personal data is only retained for as long as necessary to fulfil the purposes described in this privacy policy, to comply with statutory retention obligations or to settle disputes. After that, it is deleted or anonymised in accordance with legal requirements.
9. Data security
We take appropriate technical and organisational measures to protect personal data, including encrypted data transmission, restricted access rights and ongoing security monitoring.
10. Your rights
Depending on your place of residence and applicable law, you have the right to request information about your personal data, to request its correction or deletion to the extent legally permissible, to restrict or object to processing, to withdraw consent at any time and to lodge a complaint with a competent data protection authority.
Requests can be made by email.
11. Data transfer abroad
If personal data is transferred outside Switzerland or the EU or EEA, appropriate safeguards under applicable data protection law apply.
12. Changes to this privacy policy
We reserve the right to amend this privacy policy at any time. The version published on our platforms at the time of use is authoritative.